Client experience
Clients track projects and service requests with clear status and portal-safe updates.
Service Trace
Service Trace
Service operations, simplified
Projects, tickets, and teams in one place
From request to resolution — fully traced
Built for clients, engineers, and staff
A Salesforce Company — the support portal for projects, service requests, and delivery across clients, field engineers, and operations teams.
15+
Active clients
23+
Projects tracked
5
Team members
18+
Technology partners
Welcome to Service Trace
Service management that scales with your delivery
Service Trace brings projects, tickets, partners, and teams into one operational portal — so clients can track requests, engineers can execute in the field, and staff can run CRM, contracts, and support from a single workspace.
- Client portal
- Engineer workspace
- Admin & staff desk
- A Salesforce Company
Service requests
Tickets, owners, SLAs, and activity in one thread.
Projects
Contracts, contacts, and delivery context together.
Chat
Client and staff conversations with media support.
Reports
Operational insights for aging, throughput, and load.
Platform capabilities
Everything your service desk needs
Portals, workflows, and reporting — so every request stays visible from intake to resolution.
Field delivery
Engineers manage tasks, projects, and chats from a focused mobile-friendly workspace.
Operations control
Staff run CRM, contracts, tickets, call center, and assignment rules from admin.
Why Service Trace
Built for clarity across every service moment
End-to-end visibility
Projects, tickets, and activity traced from open to close.
Customer-centric portals
Clients see what matters — status, requests, and conversations.
Field-ready workflows
Engineers get tasks, projects, and chat where work happens.
Role-based access
Staff, call center, and admins see only what they need.
Operational reports
Aging, SLA, throughput, and workload insights for leadership.
One team workspace
Collaborative delivery across clients, partners, and internal teams.
Support portal
Sign in to your workspace
Clients, engineers, and Service Trace staff — pick the right portal to manage projects, tickets, and service delivery.